Privacy policy

At Cambridge Health Medical Center (CHMC), we are committed to maintaining the highest standards of confidentiality and protecting the personal and medical information of our patients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Data Protection and Privacy Act of Uganda.

1. Information We Collect

We collect information necessary to provide high-quality clinical care and administrative efficiency. This includes:

• Personal Identification: Name, Date of Birth, Gender, National ID/Passport number, and contact details (phone, email, physical address).

• Clinical & Health Information: Medical history, symptoms, diagnosis, treatment plans, prescriptions, laboratory and radiology results, and immunization records.

• Financial & Insurance Information: Insurance provider details, policy numbers, and billing/payment records.

• Technical Usage Data: IP addresses and website interaction data collected via cookies when you use our online booking or information portal.

2. How We Use Your Information

Your data is used strictly for medical and administrative purposes, including:

• Clinical Care: Providing diagnosis, treatment, and specialist referrals.

• Communications: Sending appointment reminders, follow-up care instructions, and health alerts.

• Billing & Claims: Processing payments and coordinating with your insurance provider.

• Statutory Requirements: Complying with Ministry of Health (MOH) reporting requirements and public health surveillance.

• Service Improvement: Analyzing patient feedback to enhance our facility's care standards.

3. Sharing Your Information

CHMC does not sell or lease your personal data. We only share information under the following circumstances:

• Healthcare Providers: Sharing with external specialists, laboratories, or hospitals involved in your direct care.

• Insurance Companies: Providing necessary medical documentation to facilitate your claims.

• Legal & Regulatory Authorities: When required by Ugandan law (e.g., reporting of infectious diseases or under a court order).

• Third-Party Vendors: Trusted IT and software providers who manage our Electronic Medical Records (EMR) under strict confidentiality agreements.

4. Data Security & Retention

We implement stringent technical and organizational measures to protect your data, including:

• Encryption: Secure storage of electronic medical records.

• Access Control: Only authorized medical and administrative staff have access to your files.

• Physical Security: Controlled access to our physical filing and server rooms.

• Retention: We retain medical records for the duration required by Ugandan medical practice guidelines.

5. Your Rights

Under the Data Protection and Privacy Act, you have the right to:

• Request access to your medical records.

• Request correction of inaccurate or incomplete personal information.

• Object to the processing of your data for marketing purposes.

• Request the deletion of your data (subject to legal and medical record-keeping requirements).

6. Cookies & Third-Party Links

Our website uses cookies to improve user experience. Our site may contain links to external health resources; CHMC is not responsible for the privacy practices of these third-party sites.

7. Changes to This Policy

CHMC reserves the right to update this policy to reflect changes in law or clinical practice. Updates will be posted on our website and at our facility reception.

8. Contact Us

For any inquiries regarding your privacy or to exercise your data rights, please contact our Data Protection Officer:

Cambridge Health Medical Center (CHMC)
Email: info@cambridgehealth.ug
Address: Forest Mall Lugogo
Bweyogerere City +256 200 901675
Diagnostics Center Block A First Floor, Forest Mall, Lugogo